Ticket Policies

Thank you for visiting Regina Red Sox Tickets. Online ticket selling services are brought to you by Igniter Tickets Ltd.

The Terms of Use (“Terms”) govern the use of tickets.reginaredsox.com (the “Site”). These Terms, along with our Privacy Policy, Purchase Policy, Refund Policy, and any other policies are incorporated by reference into these Terms. When using the Site, you agree to these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Igniter Tickets reserves the right to change these Terms from time to time.

Permitted Use

You agree that you are authorized to visit this Site for your own personal use, and you agree not to duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets, unless otherwise specifically authorized by Igniter Tickets to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by Igniter Tickets. The content and software on this Site is the property of Igniter Tickets and/or its suppliers and is protected by U.S., Canadian and international copyright laws.

Ticket Purchase Policy

Please review the Purchase Policy, which will govern your order or purchase of any tickets through the Site.

Accuracy of Your Information and Legal Compliance

The sale or purchase of tickets to entertainment events may be regulated by certain municipal, provincial, or federal laws/regulations. You acknowledge that complying with laws is your responsibility, and you agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. We will comply with law enforcement and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct.

You represent and warrant that all information you provide, including but not limited to all information concerning your name, address, credit card number, and other identifying information of any nature will be true, complete and correct, and that you will update all information as it changes. You agree that you will only use credit cards belonging to you, friends or immediate family members who expressly authorize such use, for the purpose of purchasing tickets. You further agree that you will not attempt to conceal your identity by using multiple Internet Protocol (“IP”) addresses or email addresses to use or to purchase tickets on the Site.

User Content

When accessing the Site, you may have opportunities to contribute to the site which may include, but not be limited to, uploading your user profile, participating in chats, using bulletin boards, and providing ratings and reviews. Anything that you contribute will be referred to in these Terms as “User Content.” Such contributions do not necessarily represent the view or opinions of Igniter Tickets and we do not preview or edit User Content before it appears. Igniter Tickets does not guarantee the accuracy, safety, completeness, or usefulness of any User Content, and does not adopt, endorse or accept responsibility for the accuracy or reliability of any User Content or any opinion, recommendation or advice expressed therein, and Igniter Tickets expressly disclaims any and all liability in connection with User Content.

You may choose to read or otherwise be exposed to User Content while on this Site. Igniter Tickets is not liable or responsible for the intellectual property rights of or relating to such User Content. You agree and acknowledge that such content may be inaccurate, offensive, indecent or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Igniter Tickets with respect thereto as described more fully below, and agree to indemnify and hold Igniter Tickets harmless to the fullest extent allowed by law regarding all matters relating to your use of the Site as described more fully below. Users can be held liable for any illegal or prohibited User Content they provide to the Site, including among other things, infringing, defamatory or offensive materials. If you discover this kind of material on the Site, please notify us at support@ignitertickets.com.

Prohibited Content

Prohibited Content that is not permitted on this site includes, but is not limited to the following:

• Is patently offensive or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual
• Contains nudity, violence, or offensive subject matter or contains a link to an adult website
• Solicits personal information from anyone under 18
• Publicly discloses any telephone numbers, street addresses, or last names
• Harasses or advocates harassment of another person
• Exploits people in a sexual or violent manner
• Promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, or defamatory
• Furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses
• Solicits passwords or personal identifying information for commercial or unlawful purposes from other users
• Promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or video or links to pirated music or video files
• Involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging, “spimming,” or “spamming”
• Contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page)

Access and Interference

You agree that you will not use any automatic process or methods to access the Site nor give yourself or others acting for your benefit or on your behalf the ability to navigate the Site or purchase tickets on the Site faster than users of the Site who use a standard commercial browser and manually enter all information needed to navigate the Site and purchase tickets. You agree that you will any process or means to circumvent, avoid or defeat any security measures or systems used on the Site, including but the “Recaptcha” system which requires the retyping of characters on your computer screen.

You agree that you will not use any device, software or process that impedes the proper working of order the Site. You agree that you will not take any action that places “unreasonable system load” on our infrastructure such as an unreasonable amount of transactional requests.

Unauthorized and Commercial Use

This Site may not be used for any commercial purposes such as to conduct sales of tickets, merchandise or services of any kind. You must obtain our prior written consent to make commercial offers of any kind, whether by advertising, solicitations, links, or any other form of communication. You may not use the Site to resell tickets or to link to other sites for the purpose of selling tickets of any kind. In House Tickets will take appropriate legal action against anyone who violates this condition of use and, may ban violators from use of the Site.

Any illegal or unauthorized use of the Site shall constitute a violation of these Terms of Use. You do not have permission to access the Site in any way that violates, directly or indirectly, these Terms of Use.

License Terms

You understand that you have a non-exclusive, limited, and revocable license to visit and use the Site while you are in compliance with the Terms of Use and other policies.

Violation of Terms of Use

Violations of these Terms of Use, including Unauthorized Use of the Site, may be investigated and legal action may be taken. Furthermore, Igniter Tickets reserves the right to discontinue your access to the Site, cancel your ticket order, refuse to honor pending and future ticket purchases, remove any unauthorized User Content. Violating any limitations or terms on the Site, including but not limited to utilizing automated means to process or place ticket orders or ordering a number of tickets that exceeds the stated limit will be deemed to be a violation of these Terms. If we are unable to verify or authenticate any information or tickets you provide during any registration, ordering, purchase, ticket posting, sale, authentication, delivery, payment or remittance process, or any other process, or if we are no longer able to verify or authorize your credit card or bank account information, your tickets may be cancelled, we may refuse to honor all pending and future ticket purchases made on such credit card accounts and/or on any online accounts associated with such credit card accounts, and you may be prohibited from using the Site.

Privacy

These Terms are subject to the Privacy Policy, which is hereby incorporated by reference. Igniter Tickets will not be responsible or otherwise liable for any use or disclosure of your contact information, or financial information, by a third party to whom Igniter Tickets is allowed to disclose your contact information under the Privacy Policy. If you post any User Content to the Site, by electronic mail or otherwise, we will treat it as non-confidential and non-proprietary to you. Information that is posted to the Site shall not be subject to the Privacy Policy and may be publicly displayed and disclosed and otherwise used by Igniter Tickets or any third party in any way. By posting User Content to the Site, you authorize us to use or allow others to distribute, reproduce or otherwise use such User Content. You should not post personal information about yourself on the Site; if you post such information, Igniter Tickets cannot prevent it from being used in a manner that violates these Terms, the law, or your personal privacy and safety.

Copyright Policy

Igniter Tickets may choose to terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so.

Limitation on Liability

You agree to fully waive and release Igniter Tickets and Igniter Tickets’ shareholders, partners, affiliates, directors, officers, employees, suppliers, licensees, and distributors from any and all claims, damages of any kind, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way connected with your use of the Site, other users’ use of the Site, User Content posted on the Site, and any dispute you have or claim to have against Igniter Tickets and its affiliates or one or more users on the Site.

Disclaimers

Igniter Tickets does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it. The site and its content are delivered on an “as-is” and “as-available” basis. Igniter Tickets does not ensure that files you download from the site will be free of viruses or destructive features. Igniter Tickets will not be liable for any damages of any kind arising from the use of this site. Igniter Tickets makes no guarantee of the availability of any tickets.

Igniter Tickets disclaims any and all liability for the conduct of any third party users, Site users, or advertisers, in connection with our service. Igniter Tickets is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with any activity at the venue.

You may report the misconduct of users or third party advertisers, service or product providers referenced on or included in the Site to Igniter Tickets; we may investigate the claim and take appropriate action we deem fit.

Indemnity

You agree to indemnify and hold Igniter Tickets and its affiliates, and respective officers, agents, employees, contractors and principals, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, due to use of the Site.

Disputes

All disputes will be governed by the laws of the Province of Alberta without regard to its conflict of law provisions and you consent to personal jurisdiction, and agree to bring all actions, exclusively in courts located in Edmonton, Alberta.

Limitation on Liability

Igniter Tickets will not be liable to you for any damages, expenses, or lost profits.

Contact Us

Please contact us by e-mail at support@ignitertickets.com if you have any questions with our policies.

Note: Online ticket selling services are brought to you by Igniter Tickets Ltd.

The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Regina Red Sox Tickets. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a revocable license to attend a particular event, and is subject to these terms.

Methods of Payment

Your credit card statement will show a charge from Regina Red Sox Tickets.

Who is accepting Payment?

Igniter Tickets provides its ticket-selling services to its clients who sell or promote their own internal events. When you make a purchase, you are purchasing directly from Regina Red Sox.

Pricing and Availability

Igniter Tickets does not set the ticket prices or determine seating locations; its clients do. Tickets are generally sold via the same ticket-selling service; therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Igniter Tickets does not control this inventory or its availability.

Confirming Online Purchases

When you make an online purchase, you will receive a confirmation email confirming your transaction. If you do not receive a confirmation email or you experience an error during or after the purchase process, it is your responsibility to confirm with Igniter Tickets whether or not your order has been placed. Igniter Tickets can assist you with error/transaction; however, Igniter Tickets will not be responsible for if you assume that an order was not placed because you failed to receive confirmation.

Fees

Tickets purchased on Regina Red Sox Tickets are subject to a per ticket fee. Shipping and handling fees may also apply to purchases where customers would like tickets couriered to them directly.

Number of Tickets Per Customer

When purchasing tickets on Regina Red Sox Tickets, you are limited to a specified number of tickets for each event. This policy is in effect to encourage fair ticket buying practices for all customers.

Cancelled or Rescheduled Events

Should an event be canceled or rescheduled you will be contacted by Igniter Tickets. In the event that an event is cancelled and not rescheduled, customers will be refunded for their purchase.

Verification of Billing Information

In cases where Igniter Tickets receives incorrect billing or credit card account information for a ticket order that delays processing and delivery, we attempt to contact you, using the information provided at the time of purchase. If we are unable to reach using the information provided, Igniter Tickets may cancel your order and may sell your tickets to another customer without further notice.

Delivery Options

Delivery options vary based on the organization selling tickets; however, fulfillment and shipping options are viewable/selectable during the online purchase process.

Pricing for the above options may vary and are subject to change without notice.

Multiple Session or Browser Windows

When ordering tickets online with Igniter Tickets, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Limitation of Liability

You voluntarily assume all risks and danger incidental to the event for which a ticket is issued, whether before, during or after the event, and you waive any claims for personal injury or death against Igniter Tickets, management, and all of respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor.

The organization through which you purchased tickets for will also have their own disclaimer/limitation of liability policy. It is your responsibility to familiarize yourself with this policy as it may differ from that of Igniter Tickets.

Refusal of Admission

Igniter Tickets’ event providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with event rules. Breach of terms or rules may terminate your license to attend the event without refund.

Recording and Photography

You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event.

You accordingly grant permission to Igniter Tickets and the event provider to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

Personal Search

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. You are responsible to be aware of the rules for the events you attend.

Unlawful Re-Sale of Tickets

Unlawful resale of tickets or attempted resale is prohibited. Igniter Tickets reserves the right to restrict or deny ticket purchasing privileges to anyone that Igniter Tickets determines to be, or has been, in violation of this policy. Igniter Tickets does not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals); therefore, we recommend that you purchase tickets directly through Igniter Tickets (the event provider) or from the venue box office to ensure ticket authenticity.

Official Rainout & Rescheduling Policy 1. Definition of a Rainout A Rainout occurs when a scheduled game is postponed prior to or during play due to weather or field conditions that, in the sole discretion of the League, Umpire‑in‑Chief, or Team Management, render the game unsafe or unplayable. 2. Postponement and Rescheduling If a game is postponed due to weather, the game will be rescheduled to a future date determined by the League and Team Management. The team will publicly announce the new game date through official communication channels, including the team website, social media, and email notifications where applicable. 3. Ticket Validity for the Rescheduled Game All originally issued tickets for the postponed game shall be automatically valid for admission to the rescheduled game. No action is required by the ticket holder. 4. No Refunds All ticket sales are final. The team does not provide refunds for tickets to games that are postponed, rescheduled, or otherwise affected by weather or field conditions. This applies to all ticket types, including single‑game, group, promotional, and season tickets. 5. No Exchanges Tickets for a postponed game may not be exchanged for tickets to any other game, event, or date. Admission is valid only for the rescheduled game corresponding to the original ticket. 6. Partial Games If a game begins but is later suspended due to weather, the game will be resumed at a later date in accordance with League rules. The original ticket grants admission to the resumed game, and the no‑refund and no‑exchange provisions remain in effect. 7. Responsibility for Announcements It is the responsibility of the ticket holder to monitor official team communications for postponement or rescheduling announcements. The team is not liable for a ticket holder’s failure to receive or review such communications. 8. Limitation of Liability By purchasing or using a ticket, the ticket holder acknowledges and agrees that the team, its ownership, employees, and affiliates shall not be liable for any costs, damages, or losses arising from: Postponement or rescheduling of a game Travel or accommodation expenses Inability to attend the rescheduled game Any indirect or consequential damages The ticket holder’s sole remedy is admission to the rescheduled game. 9. Acceptance of Terms Use of any ticket constitutes acceptance of this Rainout & Rescheduling Policy, the Ticket Terms & Conditions, and all applicable League regulations.

Refunds and Exchanges

Igniter Tickets Ltd. Provides ticket selling services directly to its clients. Unless otherwise indicated, ticket purchases are non-refundable and non-exchangable. To inquire further about refund practices or to request a refund please Contact Us.

Replacement Tickets

For damaged or destroyed E-tickets, please reprint them by logging in to your account.

If your tickets are lost or stolen please Contact Us.

Rescheduled or Cancelled Events

In the case that an event is cancelled, postponed, or rescheduled, you will be contacted by the Regina Red Sox with further instruction. For additional information, please Contact Us.

Official Rainout & Rescheduling Policy

1. Definition of a Rainout

A Rainout occurs when a scheduled game is postponed prior to or during play due to weather or field conditions that, in the sole discretion of the League, Umpire‑in‑Chief, or Team Management, render the game unsafe or unplayable.

2. Postponement and Rescheduling

If a game is postponed due to weather, the game will be rescheduled to a future date determined by the League and Team Management. The team will publicly announce the new game date through official communication channels, including the team website, social media, and email notifications where applicable.

3. Ticket Validity for the Rescheduled Game

All originally issued tickets for the postponed game shall be automatically valid for admission to the rescheduled game. No action is required by the ticket holder.

4. No Refunds

All ticket sales are final. The team does not provide refunds for tickets to games that are postponed, rescheduled, or otherwise affected by weather or field conditions. This applies to all ticket types, including single‑game, group, promotional, and season tickets.

5. No Exchanges

Tickets for a postponed game may not be exchanged for tickets to any other game, event, or date. Admission is valid only for the rescheduled game corresponding to the original ticket.

6. Partial Games

If a game begins but is later suspended due to weather, the game will be resumed at a later date in accordance with League rules. The original ticket grants admission to the resumed game, and the no‑refund and no‑exchange provisions remain in effect.

7. Responsibility for Announcements

It is the responsibility of the ticket holder to monitor official team communications for postponement or rescheduling announcements. The team is not liable for a ticket holder’s failure to receive or review such communications.

8. Limitation of Liability

By purchasing or using a ticket, the ticket holder acknowledges and agrees that the team, its ownership, employees, and affiliates shall not be liable for any costs, damages, or losses arising from:

• Postponement or rescheduling of a game
• Travel or accommodation expenses
• Inability to attend the rescheduled game
• Any indirect or consequential damages

The ticket holder’s sole remedy is admission to the rescheduled game.

9. Acceptance of Terms

Use of any ticket constitutes acceptance of this Rainout & Rescheduling Policy, the Ticket Terms & Conditions, and all applicable League regulations.

Thank you for visiting Regina Red Sox Tickets. Online ticket selling services are brought to you by Igniter Tickets Ltd.

We have developed this privacy policy with the utmost concern for your privacy and to ensure your information is not shared in any untoward manner. This Privacy Policy is intended to describe for you, as an individual who is a user of ignitertickets.com and our services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures. This Privacy Policy also applies to transactions made using our service, and the data we gather at Igniter Tickets’ venues in connection with selling tickets to events and associated goods and services.

If you purchase a ticket from one of our venues, we will not collect any personal information from you, unless you choose to pay with a credit card, in which case we will collect the necessary information in order to process the payment for the ticket(s) you purchase and for other related business purposes.

All information you provide to our venues by phone will only be used and disclosed in accordance with this Privacy Policy. This policy describes circumstances in which your use of Igniter Tickets and our services constitutes your consent for the collection, use and disclosure of your information for the purposes described in this Privacy Policy, as well as other circumstances where your express consent will be obtained. This Privacy Policy is directed towards consumers rather than businesses and is not intended to cover information about businesses or business purpose activities.

We encourage you to read this Privacy Policy carefully when using our website, visiting our venues or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy.

If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.

Consent

Igniter Tickets only collects, uses and/or discloses your personal information with your consent. We will ask you for your express consent if you would like to receive offers and/or information from us and/or an event provider. In addition, this Privacy Policy identifies various purposes for which personal information you provide us will be used, such as processing the transaction you requested, processing payment, facilitating your transactions with our third party marketing partners, and preventing fraud. By providing us with your personal information and engaging in a transaction with us, you implicitly consent to our collection and use of your personal information for these identified purposes.

Your personal information Information that we collect from you, either online or through our venues can generally be categorized as either anonymous or personally identifiable. Anonymous information is information that is not identified with a specific individual, such as the type of browser being used and what web pages have been accessed.

Personally identifiable information (“personal information”) is information that you provide to us that is uniquely associated with you, such as your name, address, email address, telephone number, user name and passwords. Unless we specifically tell you we are doing so, we do not associate the anonymous information we collect with your personal information.

When you provide personal information through our website or to one of our venues, the information may be sent to servers located in several countries around the world. Regardless of where your personal information may be kept, it will be protected by the safeguards described in this Policy.

We may collect and store any personal information you enter on our website, provide through our venues or otherwise provide to us in some other manner for the purposes described in this Privacy Policy. The information you provide includes identifying information, such as your name, address, e-mail address, and telephone number, and, if you transact business with us, financial information such as your payment method (valid credit or debit card number, type, expiration date or other financial information).

You also may provide information about your interests and activities, your gender and age, and other demographic information. We may also collect anonymous information about you which is described later in this policy.

What we do with your personal information

By utilizing our ticketing services and providing us with your personal information, you consent to our collection and use of your personal information as follows:

• to deliver the products and services that you have requested;
• manage your account and provide you with customer support;
• perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others, including giving you the opportunity to provide feedback on the events you attend;
• display content and advertising tailored to your interests;
• verify your eligibility and deliver prizes in connection with contests and sweepstakes you have participated in;
• enforce our terms and conditions;
• manage our business and as otherwise described to you at the time of collection.

If you have indicated an interest in receiving information from Igniter Tickets, either by opting in at the time you purchased products or services, we may use your information to communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or, with your consent, from third parties. Regardless of how we use your personal information it will be protected by the safeguards described in this policy.

We may use financial information or payment method to process payment for any purchases or sales made on our website or through our venues, to enrol you in the discount, rebate, and other programs in which you elect to participate, to facilitate your transactions with our third party marketing partners, to protect against or identify possible fraudulent transactions, and otherwise as may be reasonably needed to manage our business in connection with your transaction (for example, to identify you at the box office if you are picking up tickets, to facilitate refunds for cancelled events, for audit purposes, etc.).

Your choices about collection and use of your information

• You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to open an Igniter Tickets account; purchase or sell tickets, products or services; participate in a contest, auction, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.
• At any time you can choose to no longer receive commercial or promotional emails from us by clicking on an Igniter Tickets email and following the instructions to manage your e-mail alerts. When you provide your email address on our website, you will be given a choice as to whether you want to receive e-mail messages about promotions or special offers from Igniter Tickets or from third parties to whom we send your information (such as event providers). You may modify your choices with regard to receiving communications from Igniter Tickets at any time in your Igniter Tickets account. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 14 days for us to process an opt-out request.
• Please note that changing information in your Igniter Tickets account, or otherwise opting out of receipt of promotional email communications, will only affect future activities or communications from Igniter Tickets. If we have already provided your information to an event provider or another third party with your consent before you have changed your preferences or updated your information, you may have to change your preferences directly with that third party. Moreover, please understand that in the event you elect to opt-out of providing your personal information or permitting us to share it with third parties, and later accept an offer from one of our third party marketing partners, we will share your personal information with that specific third party.
• You will not have the ability to opt-out of receiving transactional and relationship e-mail communications, such as event cancellations and other service announcements, administrative notices, and surveys relating to ticket purchases though your participation in a survey is completely voluntary.

With whom we share your information

We want you to understand when and with whom we may share personal or anonymous information we have collected about you or your activities on our web site or while using our services.

Personal information

We do not share your personal information with others except with your consent and in the following situations:

• Event providers. We sell tickets on behalf of our venues; we do not produce or otherwise bring you events. The venues, promoters, artists’ representatives and fan clubs, teams, leagues and others who are involved in, produce or bring you events are known as event providers. When an event provider wishes to present an event, it provides Igniter Tickets with details about the event, including the quantities and prices of the tickets that the event provider desires to sell.
• Igniter Tickets provides the search function for the best tickets available, but the actual payment gateway is owned by the venue at which you are booking your ticket. Charges to the customer’s credit card for the ticket price is remitted directly to the venue
• Both Igniter Tickets and the venue collect the information needed to provide you with these important notices and to address customer service problems, including at the venue’s will call/box office window on the night of the event. In addition, if you have provided your express consent during the purchase process, the event provider may contact you regarding future events and special offers. Event providers are subject to applicable privacy legislation, which may include the Personal Information Protection and Electronic Documents Act, the Personal Information Protection Act of British Columbia and Alberta and Quebec’s Act respecting the protection of personal information in the private sector. The event providers are required to comply with their obligations under laws applicable to their operations, including privacy legislation. In addition, event providers may have their own privacy policies that govern their use of your personal information. If you want to learn about a particular event provider’s privacy policy, or if you do not want to receive any further communications from an event provider, or if you have other questions for an event provider, you should contact that event provider directly.
• Authorized service providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes. We require all of our service providers to comply with the safeguards described in this policy.
• Business partners. With your consent, we may also share your personal information with businesses with which we partner to offer you products, services, promotions, contests and/or sweepstakes through our website or our services, such as discounted hotel stays or special dining offers. If you are interested in these offers, the business partners will be identified to you at the time you purchase or decide to participate in an offer or program being offered through them. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address, billing and other information relevant to the offer or program to that merchant. These businesses may use your personal information in accordance with their own privacy policies. If you want to learn about a particular merchant’s privacy policies, or you do not want to receive communications from a particular merchant, then you must contact that merchant directly. Your personal information is only provided to those businesses whose offers you elect to participate in and not to other businesses advertising on our website.

Other Situations

By using our services and providing us with your personal information, you consent to our disclosure of your personal information in the following circumstances:

• In response to legal requirements, including in response to a subpoena, a court order, or a request from law enforcement or other government agency; to establish or exercise our legal rights; and to defend against legal claims.
• As reasonably necessary to protect the rights, property or safety of our company, our users, or our employees, including investigations or preventative actions regarding suspected illegal activity, suspected fraud or other wrongdoing, to enforce our website terms and conditions or other agreements or policies, and to protect Igniter Tickets and other visitors to the website or users of services or products provided by Igniter Tickets.
• In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy. Any third parties to whom we may disclose personal information may only use and disclose your personal information as described in this Privacy Policy unless you otherwise consent.

Third-party websites

There are a number of places on our website where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click on an advertisement or a search result on our website, you may be taken to a website that we do not control. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy” link typically located at the bottom of the webpage you are visiting.

How you can access your information

If you have an Igniter Tickets account, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by Contacting Us.

If you have an online account with us, you also may choose to close your account at any time by contacting Igniter Tickets. After you close your account, you will not be able to sign in to our website or access any of your personal information. However, you can open a new account at any time.

Retention policy

If you close your Igniter Tickets account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our web site or our users, or take other actions permitted by law. In addition, if certain information has already been provided to event providers or to other third parties with your consent, the use and retention of that information will be subject to those third parties’ policies. Igniter Tickets has implemented a retention policy to prevent personal information from being retained for a period that is longer than reasonably necessary to deliver the products and/or services purchased using Igniter Tickets’ services.

How we protect your personal information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only to the extent such access is required for permitted business functions. We require our authorized service providers to protect your personal information in a similar fashion. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information. We communicate your personal information to event providers and authorized service providers using secure connections.

Although we take appropriate security measures as required by law, no security is perfect. Users should always take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. For information about how to protect your personal information, please refer to the resources from any of the following websites:

• Office of the Privacy Commissioner of Canada (http://www.privcom.gc.ca/)
• Office of the Information and Privacy Commissioner of Alberta (http://www.oipc.ab.ca/home/ )
• Office of the Information and Privacy Commissioner of British Columbia (http://www.oipc.bc.ca/sector_private/public_info/index.htm)
• Commission d’accès à l’information du Québec (http://www.cai.gouv.qc.ca/index-en.html)

Blogs, bulletin boards, reviews and chat rooms

We may provide areas on our website where you can post information about yourself and others and communicate with others, as well as post reviews or upload content (e.g. pictures, videos, audio files, etc.). Such postings are governed by our Terms of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information.

Children’s privacy

Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.

Where we store your information

This Privacy Policy is intended to cover collection of personal information from residents of Canada. Please be aware that your information will be stored in servers located in Canada and the United States, as well as elsewhere in the world. Your information may be processed in any of these places. Please be assured that we take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it or otherwise disclose it as described in this privacy policy.

Other information collected using our website

Use of cookies and other technologies to collect information. We use various technologies to collect information from your computer and about your activities on our site.

• Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address, browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.
• Cookies. When you visit our website, we may assign your computer a “cookie” (a small, unique identifier text file) or series of cookies, to facilitate access to our site and to personalize your online experience. For example, when you sign in to our website, we will record your email address provided and the name on your Igniter Tickets account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of sites and services that do not use a user or member ID, the cookie will contain a unique identifier. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website. The “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
• Other Technologies. We may use standard Internet technology, such as pixel tags, web beacons and other similar technologies, to track your use of our site. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. A web beacon is a small file placed on a web page that allows a website to perform various tasks, including count users who have viewed that page or to access cookies. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, or other activities.
• Information collected by third-party advertising companies. We may allow third-party advertising companies, including ad networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies, to collect anonymous information about users who view or interact with their advertisements. Our website does not provide any personal information to these third parties, but they may collect information about where you, or others who are using your computer, saw and/or clicked on the advertisements they deliver, and possibly associate this information with your subsequent visits to the advertised websites. They also may combine this information with personal information they collect from you. The collection and use of that information is subject to the third-party’s privacy policy. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).

Anonymous and aggregated information

We may combine anonymous information and/or aggregate information we collect with additional anonymous information collected from other sources. We may share anonymous information (including aggregate information) we collect regarding our users with third parties (such as advisors, advertisers and investors) for various business purposes including developing and delivering targeted advertising on our websites and on websites of third parties, conducting general business analysis, and developing website content and services.

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices and services. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an e-mail to the e-mail address you most recently provided us in your account, profile or registration (unless we do not have such an email address), and/or by prominently posting notice of the changes on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. Regardless of any change to this Privacy Policy, your personal information will only be used and disclosed in the manner described in this Privacy Policy at the time your personal information was collected unless you otherwise consent.

How to contact us

If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to access, update or correct your personal information, please contact us using this form.